Listen Now!

Business Talk 24-7

Curated Collection Of The Best Interviews From Learning Insights





Learning Insights

Uncategorized

Wayne Zitsch with SunTrust Bank

Posted on

Podcast: Download

Wayne Zitsch/SunTrust Bank

Wayne Zitsch, Manager of Enterprise Learning Development, Group Vice President with SunTrust Bank, is a Talent Development Executive with expert experience in building learning teams, selection/deployment/management of learning management systems, outsourcing of training development, and project management/program management operations and funding systems. Wayne has led of teams of over 50 people and vendor engagements of over $15 million. Other interests include Human Capital Management Systems and onboarding experience. Preferred role is that of a change agent and leader.

 

 

 

Today’s show is brought to you by TrainingPros.

Jeffrey Conway with Huddle House

Posted on

Podcast: Download

Jeffrey Conway/Huddle House

Jeffrey Conway is the Director of People Services with Huddle House. He has 28 years experience in the retail sector dealing with consumers including 12+ years experience in the area of Training and Development including instructional design, implementation, tracking and results measurement.  Jeff also has 12+ years experience in restaurant opening process including scheduling, pre/post opening support, sales and product forecasting, hiring, orientation and on-site operations training.  He has 5 years experience with multiple brands / co-brand training experience, one year experience with wholesaling and brand licensing (Cinnabon, Inc.), and  one year experience with regulated (FDA/EU) environments in the blood plasma industry.

Jeff’s specialties include: Certified Hospitality Trainer (CHT), Certified Food Safety Manager (CFSM), Discernment Certification (DISC), Advanced Alcohol Service Certificate (NRAEDF), Successful Training Manager Certificate – Langevin Learning Time Management Certification – Franklin Covey, Essentials in Human Resources Certificate (SHRM), Notary Public State of Georgia, and ServeSafe Proctor.

 

 

Today’s show is brought to you by TrainingPros.

 

Douglas Dell with Crawford and Company

Posted on

Podcast: Download

Douglas Dell/Crawford and Company

Douglas Dell is senior vice president of eLearning Services for Crawford and Company, managing the KMC on DemandSM learning platform and Crawford’s continuing education (CE) business serving the insurance industry. His responsibilities include technical development of CE compliance software and management of the Property Technical Certification (PTC) program. Douglas is a board advisor to the Atlanta chapter of the American Society for Training and Development (ASTD) and a member of the business and management faculty of the University of Phoenix.

 

 

 

Today’s show is brought to you by TrainingPros.

Andrea Lawson with Exide Technologies

Posted on

Podcast: Download

Andrea Lawson/Exide Technologies

Andrea Lawson is an accomplished talent development executive with Exide Technologies. Her expertise is in leading both public and private sectors, and consulting in multiple industries, with a focus on learning and development; performance management and culture change succession; leadership, executive and high potential development. Andrea is focused on delivering business results by building an engaged and high performing workforce. She has over 20 years’ experience in the Learning & Talent Management field working collaboratively across complex global matrix organizations. Andrea has spent time in Hospitality, Financial Services, Consumer Products and Manufacturing industries.

 

Talent Management

Posted on

Podcast: Download

Michelle Prince of First Data and Lauri Lipka of AGCO have extensive backgrounds in the field of Talent Management. In this interview, learn about the basics of a Talent Management Strategy as well as hear about the strategies implemented in each of their businesses.

 

 

 

 

Today’s show is brought to you by TrainingPros.

 

Regina Owens with LHC Group

Posted on

Podcast: Download

Regina Owens/LHC Group

Regina Owens is a Senior Instructional Designer for LHC Group, one of the nation’s leading home health and hospice care companies. The needs of patients are top priority at LHC. Their comprehensive program of homecare, rehabilitation and hospice services centers on the unique needs of each patient. Putting the patient first has helped LHC become a leading resource for physicians and families for those needing homecare.

Regina has worked in the field of healthcare for 30 years, 22 of which has been the area of homecare. She is an instructional designer with 12 years’ experience in designing and developing comprehensive learning solutions for home healthcare employees. Regina has worked for two of the nation’s leading providers of home healthcare services. Her roles have included instructional design, content development, strategic planning, project management, evaluation, and facilitation. As an instructional designer, Regina has developed courses on clinical topics, awarding continuing education credits for nurses and therapist, as well as courses on technology and system operations, regulatory and compliance, and leadership development. She developed and implemented a web-based facilitator training and certification program to enhance learning outcomes. She also designed and implemented an instructor-lead facilitator training and certification program to provide the knowledge, skills, and tools needed to enhance the facilitators’ effectiveness and create a consistent learning experience for company associates. As a training project manager, she has managed diverse teams, vendors, and consultants. Regina developed a vendor review and ranking system to streamline and enhance the due diligence process for collaborating with external resources.

Regina has a Bachelor’s degree in Health Care Administration, and certifications in Instructional Design, Web-Base Content Development, Project Management, Graphic Design, and On-line Teaching.

 

 

 

Today’s show is brought to you by TrainingPros.

 

Skip Carlson with Carlson Healthcare Consulting

Posted on

Podcast: Download

Skip Carlson/Carlson Healthcare Consulting LLC

Skip Carlson is President and Founder of Carlson Healthcare Consulting LLC.  He has 40 years of progressive performance in the medical industry, including Hospital Management, Medical Device R&D and Sales Team Development, Assessment, Training and Marketing. Known for taking leadership roles, Skip is a highly creative industry expert and an outstanding trainer and public speaker. A large medical device company introduced Skip at their annual meeting, as “the Swiss Army Knife” of their sales organization.  He also served as their international Sales Training Director.

Skip is credited for many innovative solutions to global healthcare problems resulting in revenue recovery and cost reductions for providers and record sales growth for medical device companies. His healthcare fluency extends from Provider-side to Medical Device and Group Purchasing Segments.

Skip’s cost-in-use modeling platforms resulted in record market segment growth for this medical device manufacturer, which was acknowledged by the country’s largest GPO as, “The only program that delivers on the promise”.   Skip has received national recognition for his innovative sales training, development of an innovative customer oriented selling process called CAP (Customer Acquisition Process), and numerous in-field seminars for sales teams and customers.

He is active in a variety of civic organizations including: 30 years as a Scout Master and construction expert for Habitat for Humanity. Outside of professional interests, he travels widely, sails, and enjoys living in Atlanta with his family.

 

 

 

 

Today’s show is brought to you by TrainingPros.

 

 

Richard Cox

Posted on

Podcast: Download

Richard Cox

Richard Cox has over 15 years’ experience in the fields of instructional design, project management, performance consulting, eLearning, and facilitation.  He specializes in developing teams that provide blended learning solutions designs. As a Manager, Richard has held oversight of Instructional Design and Curriculum Development at companies such as Earthlink, Matria Healthcare, and WellPoint Healthcare.  As a consultant, he has held Director level positions over Learning Services at Kalypso Consulting and American Systems.  Richard’s areas of expertise include:

  • Leading, developing, and sustaining learning team infrastructure utilizing effective processes, production based metrics, and an ISD workflow that customizes learning solutions to meet the specific needs of client business partners
  • Identifying vendor/external consultant requirements and driving the interface with internal staff
  • Engaging with clients to review the performance implications of business goals and assess the extent to which an intervention can address the root cause of performance gaps

Richard has a Bachelor’s degree in Workforce Education & HR Development and a Master’s degree in Administrative Logistics Management.  He is currently on contract at Cox Communications as a Sr. Project Manager, Instructional Design.

 

 

 

 

Today’s show is brought to you by TrainingPros.

Vanessa Carey with West Corporation

Posted on

Podcast: Download

Vanessa Carey/West Corporation

Vanessa Carey is the Director of Corporate Organizational Development with West Corporation.  West Corporation specializes in the creation of solutions that cover every aspect of voice communication. These include, to name a few: Conferencing and Collaboration – InterCall, Public Safety – Intrado, Automated Services – West Interactive, West Business Services, Direct Response Solutions – West Direct, Receivables Management Solutions – West Asset Management, Facility and Home-based Agents and several more. You may recognize names like InterCall, Sprint Conferencing, and Raindance who have found their home under the West umbrella. West processes billions of minutes in voice-related transactions every year with 30,000 plus employees located throughout the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. Vanessa has been with West for seven years and leads a team that serves as internal consultants to all the business units at West. This includes responsibilities for all facets of organizational development, corporate related training, leadership training, team building, interpersonal skills development, and executive coaching. Her time at West has been all about progress through developing and launching West University, an Enterprise wide trainer’s forum, virtual training, online exit interviews, and employee engagement surveys, and many other developments. Prior to West she served at Cox Communications as Manager of Leadership Development and implemented a formal succession planning process.

Vanessa has a Bachelor of Arts in Psychology and a Masters of Education (M.Ed.) in Counseling with twenty years’ experience in adult education, counseling, training and development, management and leadership development. She is a national member of ASTD and enjoyed volunteering at this year’s ICE Convention. If she is not developing people she is performing for them. She is active in music and drama and has a passion for travel. Antarctica is on her destination list in order to complete her goal of visiting all continents.

Also joining us in the studio was David Adelman, Relationship Manager with our corporate sponsor Training Pros.

Jamie Cornelius with InterContinental Hotels Group

Posted on

Podcast: Download

Jamie Cornelius/InterContinental Hotels Group

Jamie Cornelius is a Manager of a design team for Global Learning at InterContinental Hotels Group, or IHG. She and her team create training solutions for their client group, WorldWide Sales. For the past two years, Jamie has been working with the sales team to drive a learning culture to support the new sales culture IHG is implementing around the world to include over 4,500 hotels worldwide.

Previously, Jamie worked for AT&T Mobility for almost 12 years, focusing on Instructional Design for Retail Sales Associates and Leadership. Her focus on sales training over the last 10 years has revealed that sales people need engaging, interesting, and just in time training solutions that answer the question “So What?” on why they would be spending valuable selling time in training. How people learn skills for their jobs is evolving and Jamie is passionate about evolving along with it and understanding how to take learning to the next level. Furthermore, her passion for measuring the impact of that learning is driving her team to think outside the box.

 

 

Today’s show is brought to you by TrainingPros.